A large portion of our apps is not accessible by Huawei devices on Google Play. The good news is that you can still access all our apps through Amazon. Click here to see all the apps which we have there.
As was rightly pointed out by Mobile Nation in their coverage of VLC restricting access to its apps by Huawei devices:
"Huawei is shipping broken phones. Google is certifying them for use of the Play Store. You are getting the short end of their stick."
Unfortunately, users of some of the newest Huawei models (including P20 Pro) are unable to play Hazard Perception videos in our combined applications and our standalone HPT app. The cause of this problem is the fact that Huawei devices come with a broken version of the Android operating system. It has a bug which prevents their devices from executing correctly some system methods used by our apps. The saddest news is that we couldn't find a single Hazard Perception application which would play videos correctly on Huawei devices.
The net result for us is that we get bombarded with negative reviews just as VLC had. We do understand that our customers blame the app when they see a malfunction. However, we are not able to withstand a situation when we get negative reviews because Huawei is unable to ship a decent version of Android on their devices.
Hence, starting today, we limit the availability of all our apps which contain Hazard Perception videos on Huawei devices. In the meantime, we will continue to try getting in touch with Huawei to resolve this. Unfortunately, they've been uncollaborative so far and ignored all our messages.
If you've been affected by this, please send your order confirmation number to email@example.com so that we can refund you.